VoltNavigator is published by:
[TO BE COMPLETED — Company name]
[TO BE COMPLETED — Legal form]
SIRET: [TO BE COMPLETED]
Registered office: [TO BE COMPLETED]
Email: support@voltnavigator.com
Hosting: OVH SAS, 2 rue Kellermann, 59100 Roubaix — France.
These Terms of Service govern access to and use of the VoltNavigator service available at app.voltnavigator.com (hereinafter "the Service").
By creating an account or using the Service, the user unreservedly accepts these Terms. If you do not accept these terms, you must not use the Service.
The Service is intended for individuals aged 16 or over.
VoltNavigator is an EV trip planning service that enables users to:
The Service is accessible via web browser at app.voltnavigator.com. A mobile application is under development.
Access to the Service requires creating an account. Users may register:
Users agree to provide accurate information and keep it up to date. They are solely responsible for the confidentiality of their credentials. Any access to the Service using their credentials is presumed to have been made by the user.
The publisher reserves the right to suspend or delete any account in the event of a breach of these Terms.
The free plan allows any registered user to access the basic features of the Service, subject to the monthly quota in force (viewable from the user account). Under the free plan, the Service indicates whether an optimized route exists and displays the estimated savings in euros; access to the full details of the optimized route is reserved for paid plans.
Access to the details of one optimized route, priced at €0.99 incl. VAT per trip.
Five (5) optimized trip credits, priced at €1.99 incl. VAT. Credits do not expire.
Unlimited access (within the monthly Premium quota) to all Service features, including SOS Charger and real-time availability checking, priced at €4.99 incl. VAT per month. The subscription renews automatically each month until cancelled.
Prices are stated inclusive of VAT and may change at any time, with 30 days' notice for current subscribers.
All payments are processed exclusively by Stripe Payments Europe Ltd (Ireland). The publisher does not store any payment card data. By making a payment, the user accepts Stripe's terms of use (stripe.com/legal).
Under applicable French consumer law (Article L221-18 of the Code de la consommation), users have a 14-day withdrawal period from the date of subscription for any paid offer.
However, under Article L221-28 12° of the Code de la consommation, a user who expressly agrees that performance of the service begins before the end of the withdrawal period waives their right of withdrawal. This waiver is collected at the time of payment via a mandatory checkbox.
To exercise your right of withdrawal (if you have not expressly waived it), send your decision by email to support@voltnavigator.com before the deadline. In the event of a valid withdrawal, the refund will be processed within 14 days via the same payment method.
Note: French law applies to all users of this service, regardless of their country of residence.
Users may cancel their Premium subscription at any time from "My profile" > "Manage my subscription". Cancellation takes effect at the end of the current monthly period, with no pro-rata refund.
Users may delete their account by contacting support@voltnavigator.com. Data is deleted in accordance with the Privacy Policy.
The publisher may suspend or terminate access to the Service in the event of a breach of these Terms, without notice or refund. If termination is initiated by the publisher without fault on the user's part, amounts paid for the unconsumed period will be refunded.
The Service, its content (algorithms, interface, texts, charging network data) and the VoltNavigator brand are the exclusive property of the publisher, protected by French intellectual property law. Any reproduction or extraction, even partial, is prohibited without prior written authorization.
Charging station data is sourced from the French national IRVE register (open data Etalab — Open Licence 2.0) and OpenChargeMap.
The Service is provided "as is". The publisher commits to using all reasonable means to ensure the availability and reliability of the Service, but cannot guarantee uninterrupted availability.
Routes and information provided by the Service are indicative. The publisher is not liable for decisions made by users based on this information, nor for damages resulting from a charger being unavailable, a real-time availability error, or an impassable road route.
The publisher's liability is limited to direct damages and to the amount paid by the user in the 12 months preceding the event giving rise to the claim.
The processing of personal data is described in the Privacy Policy available at voltnavigator.com/en/privacy.html.
These Terms are governed by French law, which applies to all users of this service regardless of their country of residence. In the event of a dispute, an amicable resolution will be sought first via support@voltnavigator.com. Failing that, French courts shall have exclusive jurisdiction.
In accordance with applicable French consumer law, users may have recourse to a consumer mediator free of charge. The publisher will provide the name of the relevant mediator upon request at support@voltnavigator.com.
The European Commission provides an online dispute resolution platform: ec.europa.eu/consumers/odr
The publisher reserves the right to amend these Terms at any time. Users will be notified of any material change by email or in-app notification, with 30 days' notice. Continued use of the Service after this period constitutes acceptance of the new Terms.
Volt